Refund policy

Coffee is a perishable food product, so we cannot accept returns. But if something is not right, we want to hear about it.

Damaged, wrong, or missing items
Email hello@lumeroasters.com within 7 days of delivery with your order number and a photo if possible. We will send the same coffee if we still have it. If it has sold out, you can choose another coffee of equal value or a full refund.

Cancellations
We start roasting soon after you order, so orders cannot be cancelled or changed once placed. Please double-check your cart before checkout.

Oops bags and samples
Oops bags and IYKYK samples are final sale.

Refunds go back to your original payment method. Most banks post them within 5–10 business days.